How do I cancel my order?

If the ETA announced at the moment of purchase is quite long (few weeks), then you can contact our Support team at any time and they will proceed to the cancellation of your order. It will be refunded right away.

However, in regular conditions, when our ETA is less than one week, if your order is already prepared and ready for shipment, we may have the opportunity to cancel it while it's being processed; this time frame is typically less than 24 hours and we cannot guarantee the cancellation. To do so, please contact us and provide us with your order number as well as the email address you used to purchase, and we'll do our best to help you. Please know that from the moment you'll receive your shipping confirmation email, we will not be able to cancel your order.

Should we be unable to cancel your order, don't worry, we would guide you on how to go through the return process. Once again, please contact us and we will explain you how to proceed.

 

Did this article answer your question?    YES    |    NO

 

Submit a request
Powered by Zendesk